Email log

Viewing the Email Log in TEQ

The Email Log gives you a complete record of all communication sent to the customer for a specific order. This includes quotations, confirmations, updates, and any automated messages sent from TEQ.
Use this log to ensure full visibility and traceability of your customer communication.

Step 1: Access the Email Log

1. Open the Order Window for the order you want to review.
2. Look above the Activity Log.
3. Click the 📩 Envelope icon to open the Email Log.
   

Step 2: Review Sent Emails

Inside the Email Log, you’ll see a chronological list of all messages sent from TEQ.
Each entry includes:

• Message type (quotation, confirmation, invoice, reminder, etc.)
• Recipient
• Subject line
• Timestamp

💡 Tip: Only system-generated emails from TEQ appear in the Email Log. External or manually sent emails are not included.

🛠 Troubleshooting

Email Log not visible

• Make sure you opened the Order Window, not the Trip Window.
• Refresh the page.

Emails missing from the log

• Ensure the email was sent from TEQ (external/manual emails are not recorded).
• Verify that the customer has a valid email address on their Customer Card.

Customer reports not receiving emails

• Confirm the email shows as sent in the log.
• Check for typos in the customer’s email address.
• Ask the customer to check spam/junk folders.
• Verify your company’s email domain settings if deliverability issues persist.

Still having trouble?

• Contact TEQ Support with the Order ID and a screenshot of the Email Log.